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For issues with an account, please contact the Electronic Plan Review Team at epr.support@phoenix.gov or call 602-534-5933.
Maintenance will take place on Saturday, May 23, 2026, from 9:00 AM to 6:00 PM.
Q2 Critical ExaCS quarterly security patching will be applied to the ExaCS Production environment. During this maintenance window, all services connected to the KIVA application and KIVA database (including PDOX EPR, PDD Online, and IVR) may experience intermittent service interruptions.
Submitting Residential Plans?
The city of Phoenix Planning & Development Department is excited to share SHAPE PHX, the new Land Management Information System, with you. SHAPE PHX officially launched on June 6, 2022 with Release 1. Release 1 will introduce 80 Single Family Residential permit categories to the SHAPE PHX system, followed by Residential Subdivisions, Commercial permit categories, Hearings and Planning projects in future releases. For a complete list of Release 1 items visit the Planning and Development SHAPE PHX (phoenix.gov) webpage. All users submitting for plan review, permitting, licensing or other items in Release 1 will need to create a new user account to use the SHAPE PHX system. To create a SHAPE PHX account, visit the SHAPE PHX Portal (phoenix.gov) homepage. Users that have projects in Release 1 and future releases will work out of PDD Online, ProjectDox and SHAPE PHX portals. If you have any questions or issues, email the SHAPE PHX team at shapephx@phoenix.gov. shapephx@phoenix.gov
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